All orders $100 and over receive FREE shipping.
How long until I receive my MWearNYC order?
Because all of our products are hand made to order, please allow 2 weeks for your order to ship. All orders are shipped via USPS and should arrive between 5-7 days after the ship date (allow 10-14 days for orders outside the U.S.).
Are there fabrics available that are not listed as options on the website?
Yes. If you would like a fabric not shown on the website, please go to our "Custom Order" page and submit an order.
Where are Mwear products made?
All MWear products are hand made in New York City.
Do you offer express shipping?
We do NOT offer express shipping at this time. After your order is placed, please allow 2 weeks for it to be shipped. All orders are shipped via USPS and should arrive between 5-7 days after the ship date (allow 10-14 days for orders outside the U.S.).
How should I care for my MWearNYC products?
To guarantee your MWearNYC products live a long life, we suggest either hand or machine washing in cold water and air drying.
How do I determine my pouch size?
Pouch sizing is simple. Most men will find that a Medium pouch will fit well. If you regularly have a 1/4"-1/2" gap between the side of your underwear and your leg joint when wearing an anatomically cut pouch, you may be more comfortable with a Large. If you have a 1/2"-3/4" gap, you may be more comfortable in an X Large. On the other hand, if you regularly have extra, loose fabric that hangs 1/4"-1/2" from your pouch, you may be more comfortable with a Small. If the loose fabric is 1/2"-3/4", you may be more comfortable with an X Small. Most other brands of underwear are constructed to flatten instead of flatter, while all MWearNYC products have an anatomically cut pouch which will allow enough room for all of your package to be supported in a natural position. These adjustments are determined at the discretion of the customer.
What pouch size is suggested for someone with body modifications (silicone, saline, etc.)?
If you believe you fall outside the range of our standard pouch sizes, we suggest placing a custom order to ensure a perfect fit. As a reminder, our products are not eligible for return or exchange.
If you believe that you fall outside of our standard size selection and would like to order one of our ready-to-wear pieces, please do not hesitate to contact us and we will make sure you get the fit that you need at no additional cost.
What countries do you ship to?
Our products can be shipped anywhere in the world.
Can I return or exchange my order?
None of our products are eligible for return or exchange unless there is visible damage to the item or a discrepancy with your received order.
Can I edit my order?
Orders cannot be edited or canceled once they have been placed. Please double check your cart before submitting your order.